Support — Apps

Mobile/table stat entry apps for coaches

Digital Scout stat entry apps for coaches are available for most iOS (Apple) and Android devices. (Sorry, no Windows Mobile. And no Android volleyball just yet.) There are a couple ways to install the Digital Scout stat entry app on your mobile or tablet:
  • Install via the web

    1. Go to the Dashboard
    2. If you have more than one team on your account, select your team by clicking the View button
    3. Once on your Team Dashboard page, click the appropriate Apple App Store (iPhone/iPad) or Google Play (Android) button in the sidebar on the right
    4. Those links will take you directly to the appropriate state entry app for that team
    5. Install from the store as normal

  • Install via your device

    1. Go to the App Store (iPhone/iPad), Google Play (Android), or Amazon App Store (Kindle) app on your device
    2. Search for "Digital Scout"
    3. That should usually return our apps at the top of the list
    4. Select the appropriate one for your sport: DS Football Statware, DS Basketball Statware, or DS Volleyball (or some derivative of those names, depending on the store)
      (Note: DS Volleyball is only available for iPhones and iPads for now; an Android version is in development)
    5. Install and run the app as normal

Missing data that you see on the server but not in your app, or vice versa, and errors when sending or receiving data from our servers are usually an indication of one the following problems:

No network connection
You do not have a network connection (wi-fi or mobile 3g, 4g, etc.) on the device and are unable to connect to the internet.
Connect to the internet. Simple enough.
The data has not refreshed in the app yet, try to force a refresh
Either a refresh is in progress or was canceled. The app automatically synchronizes in the background, though sometimes it can use a little kick to get it to refresh sooner.
For iPhone/iPad: Go to the Teams or Schedule tab, and click the circle arrow icon to start a full refresh.
For Android, return to your games list, click the triple vertical dots in the top right of the screen to open the menu, and select Refresh.
Give the app a few seconds to a minute or two (depending on how much data needs to be refreshed) and it should update all the data, assuming no errors occured.
Proxy blocking (usually at a school, but can be anywhere)
You are being being blocked by a very strict "proxy" or "firewall."
To figure out if this is the issue, try a different network connection, like at home or a coffee shop.
If that fixes it there, but not back at the original connection, for example, at a school or work, contact your IT staff or other network professional and ask that they enable the Digital Scout website so that you can use it on your device and on the web.
Basically they need to allow basic web traffic (ports 80 and 443) to digitalscout.com and its subdomains (also including api.hsgamecenter.com if you have had the app for a really long time). If they need more technical details, have them contact us.
Invalid username/password
Your username and password do not match the username and password you used to create your account.
This can only happen during login. If so, carefully re-enter your username and password, ensuring they match.
If that doesn't work, try to log into the Dashboard on the web—maybe you saved the password differently than you remember? You may also try resetting your password at any time by going to the login page and clicking the "Forgot Password?" link.
Tried all that and still not working?

If you tried all of the above and continue to have trouble, please provide us with the following details to help us expediate the support process for this complicated issue:

  • For iPhone/iPad:
    • Select the Settings tab, then the Account tab at the bottom of the Settings, if not already there.
    • Tap the Email logs to Digital Scout button. It compiles most of the information that we need to know.
      Except please also include in that email:
    • a description of the problem you are having
    • the applicable teams and/or games involved
    • what data you see on your device, what data is missing, and what you are expecting to see
  • For Android:
    • Return to the games listing.
    • Tap the main menu icon (top right) and select Settings
    • Tap the Data Status button. Tap the View Log button in the bottom right of the Data Status dialog.
    • Tap the Send Logs button (the share icon on mobile) in the top right. It compiles most of the information that we need to know.
      Except please also include in that email:
    • a description of the problem you are having
    • the applicable teams and/or games involved
    • what data you see on your device, what data is missing, and what you are expecting to see

If you provide all of the above info to us, we can help you a lot faster!


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