To delete and re-install the handheld application, following this procedure:

• On your handheld, tap the Home icon so that you are seeing the program icons on the handheld
• If it does not say "All" in the upper right corner of the screen, tap the popup menu in the upper right corner of the screen and select All
• Find and tap on the HotSync icon on your handheld, it will appear as a red and blue circle
• Make a note of your handheld's user name, which is shown on the upper right corner of the HotSync application screen
• Tap the Home icon to return to the program icons screen on the handheld
• Tap on the clock in the upper left corner of the screen, and a menu called "App" should appear
• Select Delete from the menu
• Find the entry in the list for your product, tap to highlight it, and tap the Delete button at the bottom of the screen
• A Delete Confirmation dialog will appear, tap Yes to confirm
• In your desktop software, select the Tools menu, select Utilities, select Palm OS Utilities, and select Install handheld application
• Depending on the version of Palm Desktop you are using, you may see an Palm Install Tool or Quick Install window, make sure that the handheld user name selected matches the name of your Palm handheld you noted earlier
• Confirm and close any Palm Install Tool or Quick Install windows that appear on your computer
• HotSync to transfer the handheld application to your Palm
• With the desktop software open, HotSync again

At this point, if you do not get the error on your desktop software again, check your handheld to see if the teams from your desktop have transferred to the handheld.

This section of the message applies to the following products: Scoutware Baseball and Scoutware Softball.

This error message results when the user attempts to launch another program during a synchronization with Digital Scout or if the synchronization is interrupted. If this occurs, the synchronization will fail and the user will not be able to access the Digital Scout program. Please follow the steps outlined below.

Delete specific files from the Digital Scout directory.

- Close Digital Scout on the desktop computer.
- On your desktop computer, double click on the My Computer icon.
- Double click on Local Disk ("C:"), which is the hard drive.
- Double click on Program Files.
- Double click on Digital Scout. (Click on Show Files if you cannot view any files.)
- Double click on the appropriate sport folder (baseball, basketball, etc.).
- Delete ALL files with the file name containing "palmquery" or "0000000000" (a long string of zeros). (To delete a file, click on the file once so it is highlighted and tap Delete on the computer keyboard.)
- Verify all applications are CLOSED on the desktop computer.
- Perform a successful HotSync.
- Open Digital Scout on the desktop computer. Select teams and perform a HotSync to transfer the teams to the handheld computer.

An error message appears on your Palm OS handheld when attempting to HotSync:

'The connection between your handheld and the desktop could not be established. Please check your setup and try again.'

This problem may be caused by a faulty connection between your Palm handheld and desktop computer.

To troubleshoot this error, do the following:

• Make sure the cradle/cable is securely connected to the computer.
• Check to see if the handheld is securely set on the cradle.
• Verify that HotSync Manager is loaded and active. The HotSync icon should be present in Windows System Tray (located by the clock in the lower right corner of the desktop computer screen).

Also, you should check to make sure that your HotSync Manager has the correct connection method enabled.  The way to do this is to right click on the HotSync icon in the lower right corner of your computer screen (the icon has two circular red and blue arrows), and looking at the top part of the menu that appears when you right click on this icon.

• If you are using a USB cable to connect your handheld to your computer, right click on the HotSync icon and make sure that "Local USB" is the only item in the top part of the menu that is checked.  If Local USB is not checked, select it from the menu, and then right click on the HotSync icon again to verify that Local USB is selected.  If any other option such as Local, Modem, or Network are checked, select that option to uncheck it.
• If you are using a serial cable to connect your handheld to your computer, right click on the HotSync icon and make sure that "Local" is the only item in the top part of the menu that is checked.  If Local is not checked, select it from the menu, and then right click on the HotSync icon again to verify that Local is selected.  If any other option such as Local USB, Modem, or Network are checked, select that option to uncheck it.
• If you do connect your Palm through a LAN to another PC to synchronize, then make sure that the "Network" option is checked.geovisit();

• On the desktop Statware home screen, click Tools (upper left).
• Go to Preferences and click General Preferences.
• Select MaxPreps Export (a check mark will appear) and click Done. Please note that this MaxPreps export option does not appear in all Statware products and versions.

If you are using a desktop computer to collect statistics, continue to the next paragraph. If you are using a handheld computer to collect statistics, perform a synchronization to transfer game data to the desktop computer.

• On the desktop Statware home screen, click Game List.
• Click to select Season and Team from the drop-down list.
• Click a game so that it is highlighted.
• Click Export Game. Read the message and click OK. A window will open to display the location of the exported game in a folder named MaxPreps. The default location of the exported game is C:Program Files/Digital Scout/Statware Baseball/MaxPreps.
• You will need to repeat this process for each game you want to upload to the MaxPreps website. After you have finished exporting the game, you will need to go to the MaxPreps website and upload each game.

Note: For detailed instructions please reference your manual.

]]> http://www.digitalscout.com/techsupport/index.php?action=artikel&cat=7&id=101&artlang=en Wed, 29 Aug 2007 19:16:38 GMT Problem:

When using Statware Baseball v7.0 or Statware Softball v7.0, you receive the following error message when you are trying to synchronize the information from your Pocket PC to your desktop or laptop computer:

Multiple-step OLE DB operation generated errors.  Check each OLE DB status value, if available.  No work was done.

Solution:

Uninstall and reinstall using the newest version of Statware Baseball/Softball v7.0.

You can download the latest installers for these products in the following locations:

http://www.digitalscout.com/downloads/baseball7/setup.exe (Statware Baseball v7.0)

http://www.digitalscout.com/downloads/softball7/setup.exe (Statware Softball v7.0)

These installers will require a unique serial number if you are installing them on a new computer.  If you uninstall and reinstall the software on the same computer, your serial number will remain on that computer and you will not have to have another serial number.

]]> http://www.digitalscout.com/techsupport/index.php?action=artikel&cat=6&id=879&artlang=en Tue, 24 Apr 2007 18:55:21 GMT