Digital Scout customers receive free technical support 30 days after purchase of a new software product or upgrade.

Additionally, Digital Scout offers the following technical support options:

1. Free online support 24 hours a day at the Digital Scout tech support forum. If an issue is not resolved at this site, fill out the Submit a technical question form with your question and a representative will respond within one business day.
    
2. Premier Assist gives a full year of personalized technical support during business hours (9AM to 5PM ET - Monday through Friday). The cost of Premier Assist is $34.95 per year for all Team Statware products and for Scoutware Baseball/Softball, and $49.95 per year for Scoutware Football. Call Digital Scout at 800-249-1189 and press "8" for technical support to utilize Premier Assist. Please have a credit card ready for purchase of Premier Assist and for prompt assistance on your technical issue. For more information on purchasing the Premier Assist tech support option, scroll down to the ordering section below.

If you trying to use the Star-Force web site to manually activate a Digital Scout product, you will have to use the link below to visit the Star-Force web site to enter your serial number and hardware code.

The correct page to use on the Star-Force web site to activate a Digital Scout product has a yellow banner at the top and bottom of the page, and it has 1.0 in the URL. Also, there are only two fields on the page, one for the serial number and one for the hardware code.

If you type in proactive.star-force.com as instructed in the Getting Started guide, you will get to a page on the Star-Force web site with a blue banner and with 2.0 in the URL. Also, this page will have a third field called deactivation code in addition to the serial number and hardware code fields. This is not the correct page to use, and you will receive an error message about your serial number not being found in the database.

If you have Statware Football v6.0, and the Palm application is not using new teams and/or players that you are creating on the handheld during data entry, you should download the updated Palm application from the link below to fix this problem.

• Delete the current application off of your Palm. Please note that this will erase any data on your Palm. To do this, from the home screen of your Palm, tap the clock at the top left of the screen, and from the App menu, tap Delete. Then, find the FB Stat v6 entry, tap to highlight it, and tap Delete.
• Right click on the link below, select Save As or Save Target As, navigate to the Statware Football folder in the dialog that appears (My Computer, C: drive, Program Files folder, Digital Scout folder, Statware Football v6.0 folder) and click Save. You should receive a message about replacing the file that is already there, select Yes or OK to confirm.
• Once the file is saved into the Statware Football v6.0 folder, launch the program on your desktop, go to the Tools menu, select Utilities, select Palm Utilities, and select Install Palm application. Click Yes, and then make sure that your Palm device's user name is selected as the target device for the installation.

If you have Statware Football v5.0 or Statware Volleyball v5.0, and games are staying on your handheld even after the HotSync completes, you should download the appropriate conduit repair installer from the links below to fix this problem.

After you click on the link for your particular sport, just select Open or Run, follow the instructions, and after you restart your computer, launch your desktop software and HotSync again. The games will be duplicated on your desktop once more, but they should come off your handheld, and it will work normally from then on. (Note: After applying this patch, do not use the Repair conduit update in the software.)